jeeta's Privacy Policy

This Privacy Policy ("Policy") applies to all services and activities on the jeeta platform. When you create an account on jeeta, make a deposit, play, or contact our support team, you are considered to have agreed to the terms of this Policy.

This Policy is an integral part of our Terms and Conditions and both documents should be read together. As a responsible platform, jeeta treats user privacy as its highest priority.

If this Policy needs to change, we will update the "Last updated" date at the top of the page. For significant changes, registered users will be notified by email or through platform notifications.

2.1 Information provided at registration

When you open an account on jeeta, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or other identity document details (during identity verification)
• Bank account or mobile banking details (during deposits and withdrawals)

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2.2 Automatically collected information

While you use jeeta, our system automatically logs certain technical information:

• IP address and device type
• Browser type and operating system
• Login time and session duration
• Navigation patterns and gameplay activity on the platform
• Cookie and local storage data

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2.3 Financial transaction information

We collect payment-related information provided during deposits or withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely for processing transactions and preventing fraud.

jeeta uses your information only for specific and legitimate purposes. The collected information is used as follows:

3.1 Account management and service delivery

We use your identity information to create, manage, and secure your account. This is essential for age verification (to confirm 21+) and account protection.

3.2 Payment processing

Financial information is used to complete deposits and withdrawals securely and to maintain transaction records. Our withdrawal process is typically completed within 5–30 minutes.

3.3 Security and fraud prevention

Technical log data is analysed to prevent unauthorised access to accounts, detect money laundering, and maintain the overall security of the platform.

3.4 Customer support

When you contact us via 24/7 live chat or email, your account information is used to resolve issues promptly. jeeta provides support in both Bengali and English.

3.5 Service improvement

Aggregate (non-personal) usage patterns are analysed to improve the platform's gaming experience, payment features, and interface. No personal information is individually identified in this analysis.

jeeta never sells or rents your personal information to third parties. However, in the following limited circumstances, certain information may be shared with specific parties:

4.1 Payment processors

Necessary financial information is exchanged with bKash, Nagad, Rocket, Upay, and associated banking partners to complete deposits and withdrawals securely. These processors are required to follow strict data protection standards.

4.2 Identity verification services

During the account verification process (KYC), information may be shared with trusted verification agencies to verify identity documents.

4.3 Legal obligations

Information may be disclosed in response to a valid order from a government or judicial authority under applicable laws of Bangladesh. Such disclosure always follows legal process and only the minimum necessary information is provided.

4.4 Corporate changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the successor entity. In such cases, we will notify users in advance.

Cookies and similar technologies are used on the jeeta website and app. These are small data files stored in your browser or device.

5.1 Essential cookies

These cookies are necessary for the basic operation of the platform — such as maintaining login sessions, verifying security tokens, and remembering your preferred language. Disabling them will prevent the site from functioning properly.

5.2 Analytics cookies

These cookies are used to analyse aggregate usage patterns to understand which parts of the platform are used most and where improvements are needed. The information collected is anonymous and not personally identifiable.

5.3 Cookie controls

You can disable non-essential cookies at any time through your browser settings. However, this may limit certain features of the platform.

To ensure the security of your information, jeeta maintains multiple technical and organisational measures in line with industry standards:

6.1 Encryption

All data transferred between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption. Passwords and sensitive financial information are stored in encrypted form — never as plain text.

6.2 Access controls

Access to user information is restricted to authorised staff who need it to carry out their specific responsibilities. All access is logged and monitored.

6.3 Security reviews

Our systems undergo regular security testing. Any security vulnerability identified is resolved promptly.

6.4 Acknowledgement of limitations

While we make every effort, no method of transmitting information over the internet is completely secure. We therefore cannot guarantee absolute security of your information — however, all reasonable steps are taken to protect it.

jeeta retains your personal information only for as long as it is necessary or legally required.

7.1 Active accounts

While your account is active, we retain your complete profile information and transaction history. This helps you review past activity and resolve issues.

7.2 After account closure

Even after an account is closed, certain information may be retained for a specified period due to legal or regulatory requirements. After that period, the information is securely deleted or anonymised.

7.3 Financial records

Transaction records are retained for the applicable period in accordance with financial regulations and anti-money laundering requirements.

As a jeeta user, you have certain important rights regarding your own information:

8.1 Right to access information

You can request details of the information we hold about you at any time. We will respond to your request within a reasonable time.

8.2 Right to correct information

If any information in your profile is incorrect or outdated, you can request that it be corrected. Most information can be updated directly through account settings or with the help of support.

8.3 Request to delete information

When closing your account, you may request that your personal information be deleted. However, information that is legally required to be retained falls outside the scope of this request.

8.4 Opting out of marketing messages

If you do not wish to receive promotional emails or notifications, you can unsubscribe at any time through your account settings. Transaction and security-related messages are not covered by this opt-out.

8.5 How to exercise your rights

To exercise any of the above rights, contact our support team directly via live chat or email us at: [email protected]

jeeta is a 21+ platform. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at registration and additional identity documents may be requested in cases of doubt. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

Detailed information on the protection of minors and responsible gambling habits can be found in our Responsible Gaming guidelines.

Some providers that operate games on the jeeta platform — such as Evolution, Pragmatic Play, PG Soft, and JILI — have their own privacy policies. When you play their games, relevant gameplay data may also be processed through their systems.

We are not responsible for how these providers manage information, but we work only with trusted and established game providers.

jeeta reserves the right to amend this Privacy Policy as needed. This Policy may be updated due to expansion of services, legal changes, or technical developments.

For any significant change, the date at the top of the page will be updated. For major changes, registered users will be notified by email or through platform notifications. Continued use of the platform after a change is considered acceptance of the revised Policy.

For common questions, you can also visit our FAQ section — it contains answers to many questions about accounts, payments, and the platform.

If you have any questions, concerns, or rights-related requests regarding this Privacy Policy, please contact us:

• Live Chat: 24/7 direct chat support — in Bengali and English
• Email: [email protected]

We generally aim to respond to all email enquiries within business days. For urgent matters, live chat is the fastest option.